FAQ

We provide businesses with the ability to create unique, branded bean bags and pillows for promotional campaigns, employee gifts, merchandise, or decor in hospitality settings.

Pilloo offers a range of customizable products to meet your business needs:
1.) Custom bean bags: Available in various sizes and shapes, ideal for events, lounge areas, or branded merchandise.
2.) Custom shaped pillows: Design pillows in any shape imaginable, perfect for logos, mascots, or unique brand elements.
3.) Standard shaped pillows: Personalize traditional square, rectangle, or round pillows with your branding.
4.) Collection pillows: Explore our curated collection of pre-designed pillows for a faster turnaround time.

There are many creative ways businesses can leverage Pilloo's custom products:
1.) Promotional campaigns: Distribute memorable giveaways that customers will love.
2.) Events: Create branded lounge areas or photo ops that boost engagement.
3.) Employee gifts: Show appreciation with personalized comfort items.
4.) Office decor: Enhance workspaces with branded pillows and bean bags.
5.) Merchandise: Offer unique branded products for resale.

Partnering with Pilloo provides several advantages for your business:
1.) High-quality products: We use durable materials and expert craftsmanship to ensure lasting comfort and a great representation of your brand.
2.) Unmatched customization: Bring your brand vision to life with our expertise in design, printing, and manufacturing.
3.) Excellent customer service: Our dedicated team is here to support you every step of the way, from initial concept to final delivery.

Pilloo provides a wide range of customization options to bring your brand vision to life:
1.) Artwork Integration: Send us your logos, designs, or slogans, and our team will expertly integrate them onto your chosen pillows or bean bags.
2.) Fabric Selection: Choose from over 200+ colors to match your brand palette, ensuring a cohesive and visually appealing product.
3.) Design Collaboration: Work side-by-side with our experienced design team to mix and match design elements, logos, and color schemes to create truly unique and memorable promotional pillows or bean bags.

Our minimum order quantities (MOQ) are 10 units for Pillows and 2 unit for Bean Bags. Please contact our sales team for specific details based on your desired product, customization level, and volume discounts.

Absolutely! We encourage you to request samples to ensure the pillows or bean bags meet your quality and branding expectations. Sample fees may apply.

We prefer high-resolution vector files (AI, EPS, PDF) for optimal print quality. However, we can also work with JPG and PNG files in some cases.

Yes! Visit our Instagram (@itsapilloo) for inspiration and to see how other businesses have used Pilloo's custom products.

Samples may take 7 to 10 business days for pillows and 15 to 20 business days for bean bags. For bulk orders, turnaround times depend on order quantity, customization level, and current production schedule. Please contact our sales team at hello@pilloo.ca for a more specific estimate.

We offer various secure payment options for businesses. Please contact our sales team for details.

Yes, Pilloo offers dropshipping and white-labeling services. Contact us to discuss your specific needs and how we can tailor a partnership to your business model.

Fill out our contact form (pilloo.ca) or email us at hello@pilloo.ca

Yes! Our design team is happy to assist you.

1.) Custom Product Returns: Due to the personalized nature of our products, we cannot accept returns for reasons other than product defects.
2.) Defects: If you receive a defective product, please contact us within 15 days of arrival at hello@pilloo.ca. Describe the defect and include photos if possible.
3.) Our Quality Guarantee: We stand behind our products! Thorough quality control ensures you receive exactly what you ordered.
4.) Resolution: If we determine there was a manufacturing error, we will replace your product or provide another suitable solution.